Fixing Connection Problems

Most connection issues are quick to resolve. Work through these in order.

The connection won't establish

1. Try a different server. Open the server list and pick another location — the nearest one isn't always the healthiest.
2. Check your subscription. Open your dashboard and confirm your token is active and not expired.
3. Toggle your network. Switch between Wi‑Fi and mobile data, or turn flight mode on and off, then reconnect.
4. Reinstall the app. A fresh install re‑provisions your keys cleanly.

It connects but feels slow

• Pick a server closer to you for lower latency.
• Avoid heavily loaded servers — try one or two alternatives.
• Remember that some local networks throttle certain traffic; a different server can route around it.

The app won't sign in

• Double‑check the email or phone number on your account.
• Request a fresh one‑time code if the previous one expired.
• Confirm you completed checkout and your token is active.

Still stuck?

Email support@ping.africa with your account email or phone number and a short description of what you're seeing. We'll get you connected.