Find answers to common questions about Ping VPN
Download the Ping VPN app from the Play Store or App Store, create an account, and you'll receive an access token. Enter this token in the app to activate your VPN service.
An access token is a unique code that activates your Ping VPN subscription. You can purchase tokens from our website or through M-Pesa. Each token is tied to your account and device limit.
The number of devices depends on your subscription plan. Free accounts allow 1 device, while premium plans allow multiple simultaneous connections.
Try these steps: 1) Check your internet connection, 2) Try a different server, 3) Restart the app, 4) Make sure your subscription is active. If problems persist, contact support.
VPN speeds can vary based on server load and your distance from the server. Try connecting to a server closer to your location or during off-peak hours. Premium users have access to faster, less congested servers.
For best speeds, choose a server close to your physical location. The app shows server load percentages - choose servers with lower load for better performance.
Visit our website and log in to your dashboard. Select a premium plan and complete payment via M-Pesa. Your account will be upgraded instantly after payment confirmation.
We currently accept M-Pesa payments for Kenya users. More payment options will be added soon.
Ping VPN uses prepaid tokens, so there's no recurring subscription to cancel. Simply don't renew your token when it expires.
Yes! We use WireGuard protocol, which provides state-of-the-art cryptography. Your connection is encrypted with the latest security standards.
We maintain a strict no-logs policy for your browsing activity. We only store essential account information needed to provide the service.
The Kill Switch feature blocks all internet traffic if your VPN connection drops unexpectedly, preventing accidental exposure of your real IP address.